Cancel Order Policy

We understand that sometimes you may need to cancel an order. 

1. Cancellation Before Order Processing:
- You can cancel your order within 24 hours of placing it. During this period, please contact our customer support team at support@amberso.com with your order number and cancellation request. We will process your cancellation and issue a full refund.

2. Cancellation After Order Processing:
- Once your order has been processed (typically within 2-5 business days), we are unable to cancel it. This is because your order has already been forwarded to our suppliers and is in the process of being shipped. If you still wish to cancel, you may need to wait until the order arrives and then follow our return policy.

How to Cancel Your Order

To cancel your order, please follow these steps:
1. Contact Us: Reach out to our customer support team at support@amberso.com as soon as possible.
2. Provide Details: Include your order number and the reason for cancellation.
3. Confirmation: Our team will confirm the cancellation if it falls within the eligible cancellation window and process your refund accordingly.

Refund Process

- For eligible cancellations (within 24 hours of placing the order), we will process your refund immediately. Note that we only refund product costs. Shipping fees are not refunded. The refunded amount will be credited back to your original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.

Orders That Cannot Be Canceled

- Orders that have already been processed and shipped cannot be canceled.
- Custom-made or personalized items cannot be canceled once production has started.

Changes to the Cancellation Policy

We reserve the right to modify this cancellation policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make significant changes to this policy, we will notify you here that it has been updated.

Contact Us

If you have any questions or need assistance with canceling your order, please contact our customer support team at support@amberso.com. We are here to help and will do our best to accommodate your needs.

Thank you for shopping with amberso.com!